Skip to main content

Privacy Policy

Last Updated On 08-Nov-2021
Effective Date 08-Nov-2021

This Privacy Policy describes the policies of Cambridge Functional Medicine Ltd (registered address: 28 High Street, Bidford on Avon, Warwickshire B50 4EE, United Kingdom) on the collection, use and disclosure of your information that we collect when you use our website (http://www.cambridgefunctionalmedicine.co.uk) (the “Service”).

This policy relates only to the use of the website; a separate policy applies for information collected from clients as part of the practitioner-client relationship. By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

1. Information We Collect

When you use our website, you may voluntarily choose to give us your personal information (for example, by filling in forms). Our collection of your personal information requires direct action by you.

We may collect your personal information through the following avenues:

  • If you fill in our ‘Contact Us’ form
  • If you make a booking through our ‘Booking’ page
  • If you email us
  • If you comment on our blog

We may collect and process the following personal information about you:

  • Name
  • Email
  • Phone number
  • Any further information, such as health information, that you choose to provide us with by email or via our online form(s).

In addition, when visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

2. How we use your information

We may use the information that we collect about you for the following purposes:

  • Marketing/Promotional
  • Customer feedback collection
  • User to user comments
  • To provide you with our services; for example, to answer your queries, or to make a booking with our clinic and provide you with an appropriate service at your booked appointment.

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent, and then only for the purpose(s) for which you grant consent, unless we are required to do otherwise by law.

We undertake to protect your personal data in a manner which is consistent with the requirements of the UK GDPR concerning data protection.

We may disclose your personal information to third-party services that are engaged by us to perform services to us or on our behalf. Third-party services are only permitted to use your personal data for the purpose for which it was provided. We use the third-party service ‘Practice Better’, an electronic practice management tool, to manage our clinic bookings from our Bookings page. Practice Better have an independent Privacy Policy that you may wish to review: https://practicebetter.io/privacy/.

Please note that your personal data may be handled through servers outside the UK/EU.

3. Retention of your information

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. If you subsequently become a client of our clinic then we will retain your personal information for as long as is necessary and legally appropriate given the provision our provision of services to you, and the terms of this will be detailed in a separate Privacy Notice that you will review prior to engaging our services. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

If you leave a comment, the comment and its metadata are retained indefinitely. This is to preserve the context of conversations in comments, and so that we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

4. Your rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us via our “Contact Us” page. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us via our “Contact Us” page.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

5. Cookies etc.

Like most websites, the Service uses cookies to capture certain information including about how the Website is used.

When you use the Service we set Google Analytics cookies to measure the number of visitors, to see how visitors navigate the site and to see which resources they access. This helps us to improve the way the Service works. To prevent Google Analytics cookies being set, you may install the Google Analytics Opt-Out Browser Add-On.

By continuing to use this Website, you consent to the relevant cookies being set on your device.

For general information about cookies and how to disable them, please visit http://www.allaboutcookies.org.

6. Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Visitor comments may be checked through an automated spam detection service.

8. Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may write to our Grievance Officer at Cambridge Functional Medicine Ltd, 28 High Street, Bidford on Avon, or online via our “Contact Us” page. We will address your concerns in accordance with applicable law.